Booking Conditions
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+961 1 56 56 46

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+961 1 560 960

Dubai Regional Office

+971 4 361 5191

 

Booking conditions

 

1. Booking procedure and deposit

 

1.1 Every Cruise is subject to availability at the time of booking. No Contract shall be made until the deposit or full amount is paid and the confirmation invoice provided to the Passenger.

 

1.2 Full payment is required no later than 5 weeks prior to departure.

       50 % to be paid upon booking

       50 % to be paid 60 days prior to departure

 

1.3 If the booking application is made between 61 days and 5 weeks prior to departure then 70 % has to be paid

 

1.4 If the booking application is made within 5 weeks prior to departure, then full payment must be sent at the time of Booking.

 

1.5 If any Passenger fails to pay the balance 5 weeks prior to departure, the Company has the right to cancel the booking without notice and levy cancellation charges.

 

2. Prices and price guarantee

 

2.1 No change to the Contract price will be made within 20 days before departure or once full payment has been received by the Company.

 

2.2 The Company reserves the right to modify the Contract price at all times prior to those detailed in 2.1 above to allow variations for:

      a)  Fuel costs for the propulsion of the vessel;

      b)  Dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports or airports.

 For paragraph (a) any variation of the cruise price will be equal to the cost/ increase of the fuel per barrel for the number of passengers carried on board the vessel.

For paragraph (b) any variation of the Package price will be equal to the full amount of the fees.

 

2.3 If the increase amounts to more than 10% on the total Contract price, the Passenger will be entitled to cancel the Contract with a full refund of the Contract price. Such refund does not include insurance premiums paid which are in no case refundable.

 

2.4 To exercise the right to cancel the Passenger must notify the company in writing within 5 days of receiving the price increase notification.

 

3. Passport and visas

 

3.1 Passengers must hold fully valid passports for the whole duration of the cruise and the expiry date must be at least 6 months after the return date. Certain countries insist on machine readable and digital photo passports, especially Russia and USA.

 

3.2 The Company is not responsible for obtaining visas for any Passenger; this is the responsibility of the individual Passenger.

 

4. Booking changes requested by the passenger

 

4.1 Reasonable changes to bookings may be requested after the confirmation invoice has been issued until 61 days prior to departure, subject to a minimum administration fee of 50 Euros per person per amendment. Any additional costs including cancellations fees and or increased prices will be exclusively for the Passenger’s account.

 

4.2 Rates may be subject to change for change of name to documentation/ Date of birth.

 

4.3 The Company will make reasonable endeavors to comply with the Passenger requests for changes to flight arrangements. In no case whatsoever will the Company are held liable for flight change requests that cannot be satisfied.

 

4.4 Requests of amendments to the Booking received within 61 days of departure will be treated as cancellations and the cancellation charges detailed below will apply.

 

5. Cancellation by the passenger

For cruises less than 15 nights:

· 60 days or longer before the departure date, 25 Euro Administration fees per booking+ 50 Euro Handling fees per person apply

· 59 to 30 days before the departure date 25% of the whole price will be charged as cancellation fees

· 29 to 22 days before the departure date 40% of the whole price will be charged as cancellation fees

· 21 to 15 days before the departure date 60% of the whole price will be charged as cancellation fees

· 14 to 02 days before the departure date 80% of the whole price will be charged as cancellation fees

· 01 day to 0 days before the departure date 95% of the whole price will be charged as cancellation fees

 

For cruises greater than 15 nights:

· 90 days or longer before the departure date, 25 Euro Administration fees per booking+ 50 Euro Handling fees per person apply

· 89 to 60 days before the departure date 25% of the whole price will be charged as cancellation fees

· 59 to 52 days before the departure date 40% of the whole price will be charged as cancellation fees

· 51 to 35 days before the departure date 60% of the whole price will be charged as cancellation fees

· 34 to 16 days before the departure date 80% of the whole price will be charged as cancellation fees

· 15 days to 0 days before the departure date 95% of the whole price will be charged as cancellation fees

 

6. Itinerary / Right to change

 

6.1 The Company reserves the right at its sole discretion and/or that of the Master of any vessel (which will not be exercised unreasonably) to decide whether to deviate from the advertised or ordinary itinerary, to delay or anticipate any sailing, omit or change scheduled ports of call, to arrange for substantially equivalent carriage by another vessel, to tow or be towed or assist other vessels or to perform any similar act which, in its and/or Master’s sole discretion will deem advisable or necessary for the safety, of the Passenger, of the vessel and crew. In such circumstances the   Company will be under no liability or obligation to the Passenger.

 

Errors, omissions and changes

Every effort has been made to ensure accuracy of the brochure content but certain changes and revisions may take place. It is recommended to check with the travel agent or by visiting the Company’s website for the most up to date terms and conditions.